Thank you for shopping with Caroline Ash woods. This Shipping Policy outlines the terms and conditions related to the delivery of products ordered through our website. We are committed to delivering your order efficiently and reliably across the United Kingdom and beyond.

1. Shipping Destinations

We currently ship to:

  • All regions within the United Kingdom (England, Scotland, Wales, Northern Ireland)

  • Selected international destinations (please contact us at support@carolineashwoods.com to confirm availability)

2. Order Cut-off Time

Time: 9:00 AM
Timezone: GMT (Greenwich Mean Time) / BST (British Summer Time)
Orders placed after the cut-off time will be processed on the next business day.

3. Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

In case of delays due to high order volume or postal service problems, we will notify you by email.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number and link to track your order.

5. Delivery Issues

If your order hasn’t arrived within the estimated timeframe:

  • Check your email for a shipping confirmation and tracking information

  • Verify the delivery address provided at checkout

  • Contact your local courier service for updates

Still need help? Email us at support@carolineashwoods.com and we’ll assist you promptly.

6. Contact Us

If you have any questions about this Shipping Policy or how we handle your data, please contact us:

Phone:+447453545726
Email: support@carolineashwoods.com
Address: Rose Cottage, Wortley Village, Sheffield, South Yorkshire, S357DB, United Kingdom